Refund Policy
Purchases of CSV Studio Pro are handled entirely by Paddle, our payment provider and merchant of record.
Last updated: 3 September 2026
1. Paddle is the merchant of record
When you buy CSV Studio Pro, your purchase is made with Paddle.com, not directly with DataForge Tools. Paddle appears on your card or bank statement as the seller, issues your receipt, and handles refunds. This means refund requests, eligibility, and processing are governed by Paddle's own buyer terms and refund process, not a separate policy set by us.
2. How to request a refund
- Find your order confirmation email from Paddle (subject line usually mentions your CSV Studio Pro order) and reply to it, or use the link in that email to manage your order.
- No confirmation email handy? Use Recover your license with the email and transaction ID from your purchase to look up your order first.
- Paddle will confirm whether your purchase is eligible and process any approved refund back to your original payment method.
3. What happens to your license
If a refund is approved and processed, the license key issued for that purchase is no longer valid for CSV Studio Pro features — the app continues to work as CSV Studio Free.
4. Questions
For anything not covered by Paddle's own process, or general questions about this policy: use our contact form.